Refund policy

Last updated on : December 30, 2025

At StrengthXPhysiotherapy, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a straightforward return and refund process.

Return Window

  • You may return eligible items within 90 days of receiving your order.
  • Products must be unused, undamaged, and in their original packaging with all labels and tags attached.
  • Our support team is available to guide you through the process.
  • We do not charge any restocking fees.

Return Costs

  • Defective, Damaged, or Incorrect Items: Return shipping is free. Contact us within 48 hours of receiving damaged goods with photos.
  • Change of Mind: If you no longer want the item or ordered the wrong size/color, you are responsible for return shipping costs.
  • Shipping fees paid at checkout are non-refundable.

How to Return

  1. Contact Us: Email support@strengthxphysiotherapy.com with your order number and reason for return.
  2. Return Authorization: After review, we will provide return instructions and, if applicable, a prepaid shipping label.
  3. Packaging: Pack the item securely in original packaging, include all accessories, documents, and the return authorization form.
  4. Ship: Use the recommended carrier or your preferred method.

Refunds

  • Once we receive and inspect your return, refunds are processed within up to 7 business days.
  • Refunds are issued to the original payment method used at purchase.

Exchanges

Need a different size, color, or product? Contact us at support@strengthxphysiotherapy.com and we’ll arrange a quick exchange.

Non‑Returnable Items

For hygiene and safety reasons, the following products cannot be returned:

  • Custom or personalized items
  • Opened and used products

Return Address

StrengthXPhysiotherapy, Mandartola, Maheshpur, Habaspur - 7340, Jhenaidah, Bangladesh

Questions & Support

For more details, visit our FAQ page or contact our customer service.

Contact Information

  • Store Name: StrengthXPhysiotherapy
  • Business Address: Mandartola, Maheshpur, Habaspur - 7340, Jhenaidah, Bangladesh
  • Email: support@strengthxphysiotherapy.com
  • Phone: +1 917 352 8402
  • Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)
  • Response Time: Within 24–48 business hours